About this Course:

Having impactful briefs is the difference between success and doom when it comes to hospitality. Doing a shift brief for the sake of ‘ticking a box’ is a huge waste of time and energy. An impactful pre-shift brief is a vital tool for any restaurant’s success. It sets the tone for the shift ahead and encourages them to be focused on achieving the same goal. It prepares them for what’s to come and what you ultimately want to achieve. A great shift brief is the best way to get your team pumped and ready to deliver exceptional, authentic hospitality.

This course will help participants understand the what, why & how to prepare and run a great brief. They will learn how to motivate, educate, inspire and ignite passion! They will explore the consequences of not briefing their team and the impact of not sharing their plan or goal for the shift. Empower your managers to go from good to great.

Learning Outcomes:

  • You will understand the purpose of the shift brief and the impact it has on business success

  • You will explore the essentials of an impactful shift brief and understand what to avoid

  • You will learn how to plan, deliver and assess an impactful brief

  • You will use the 30/70 rule in shift brief delivery, ensuring the team

  • Practice empathy internally and demonstrate it externally are engaged and are actively listening

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