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About this course

Communication is the cornerstone of successful leadership, and this course aims to equip you with the tools and strategies to become a master communicator. You will explore the what, why, and how of effective communication, understanding how it can transform your team dynamics and lead to a more harmonious and productive work environment.

In this course, we dive deep into narrating the reality. You will learn to accurately convey information and express your thoughts and ideas in a clear and concise manner. By honing your storytelling skills, you can captivate your team’s attention, inspire them, and foster a shared sense of purpose.

Conflict is an inevitable part of any professional setting, and as a leader, it’s crucial to be equipped with conflict resolution techniques. We will explore the nature of conflict and why it occurs, helping you to identify potential sources of tension within your team. By understanding the underlying causes, you can address conflicts head-on, preventing them from escalating and negatively impacting team dynamics.

Within the course, we will also delve into the fascinating concept of ego states. Understanding the three ego states – Parent, Adult, and Child – will enable you to recognise different communication styles and adapt accordingly. By fostering a positive and open environment, you can encourage effective collaboration and minimize misunderstandings.

Finally, we will guide you through practical steps to resolve conflicts when they arise. From active listening techniques to negotiation skills, you will learn how to navigate challenging situations with empathy and diplomacy. By implementing these strategies, you will foster a culture of open communication and build stronger relationships within your team.


  • Understand how we communicate through body language, tone of voice, written and listening
  • Learn how to narrate a different reality in the kitchen
  • Be able to recognise the signs of rising conflict
  • Build your skills to resolve conflict effectively
  • Understand the three ego states and recognise the different communication styles to adapt accordingly

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