About this Course:

Effective communication and conflict resolution are crucial skills in any professional setting. This course is designed to provide participants with the necessary tools and techniques to enhance their communication skills and effectively manage and resolve conflicts in the workplace.

Through practical exercises, case studies, and interactive discussions, participants will gain a deeper understanding of effective communication strategies and develop the skills needed to navigate and resolve conflicts in a constructive manner.

Learning Outcomes:

  • Gain the necessary strategies to enhance your communication skills and effectively resolve conflicts in your roles.

  • Address the specific communication challenges that managers often encounter in their day-to-day operations

  • Gain understanding of the common sources of conflict that exist in the workplace

  • Learn a range of techniques to help deal with the types of conflict

  • Gain insight and tips on how to prevent conflict

  • What is productive conflict, how to nurture and mediate this to support the growth of individual and the business performance

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