About this Course:

Handling challenging conversations can be a daunting task, but with the right approach, it can also be an opportunity for growth and understanding.

Engaging in difficult discussions requires a thoughtful and empathetic approach, as well as effective communication skills. By acknowledging our own emotions, actively listening to others, and seeking common ground, we can navigate these conversations in a way that promotes constructive dialogue and fosters positive outcomes.

In this course, we will explore strategies and techniques for handling challenging conversations with grace and tact, allowing you to navigate difficult topics with confidence and respect.

Learning Outcomes:

  • To understand yourself and how others perceive you to build better connections

  • To explore the psychology behind difficult conversations

  • To explore different techniques to handle difficult conversations effectively

  • To develop and practice strategies to confidently and effectively handle difficult conversations, up & down

  • To be able to give and receive feedback successfully

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