Recommended for:

Heads of Department, Management at all levels, Training Managers

About this course

The importance of effective communication and employee engagement can’t be overstated – employee engagement has been proven to reduce staff turnover, improve productivity and efficiency, improve customer service and retention, and deliver higher profits.

This course provides leaders and managers with key knowledge and practical tools to promote outstanding communication and employee engagement within their organization. Participants will learn how to communicate effectively and identify the signs of engagement and disengagement in their people. We will consider day-to-day practices at an organisational and team level, and the influence they can have on engagement and the performing culture in the work place.

Learning Outcome:

  • Understand how communication is at the core of leadership and is an essential skill of any outstanding leader.
  • You will learn how to overcome the barriers of communication in the work place
  • You will learn about the different leadership communication habits to build strong relationships
  • You will learn about emotional intelligence and building trust, as well as techniques on how to engage the disengaged
  • You will be equipped to build a culture of inclusion in your business

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