As a leader in the hospitality industry, it is essential to cultivate and lead a diverse and high performing team. This requires an understanding of the unique qualities each staff member brings, with each individual’s strengths and capabilities being leveraged in order to form a cohesive unit.

A team goes through various stages of development, but ultimately as a leader, you want to build a team that is high performing. A team where everyone is connected and works in synergy. Where there is a sense of harmony, an atmosphere that is light but still electric. A team where people are happy and service runs smoothly. This is a high performing team.